Support & information

Before your trip

Please arrive 20 minutes before departure.

Booking & cancellation policy

Please contact Crown for cancellation and refund eligibility.

Payment support

If you have paid but do not see a confirmed ticket, return to your payment page and check the status. Do not pay again. Give our team your booking reference when requesting assistance.

A seat reservation timer is not a bank QR expiry. Please stop using the QR when your reservation ends. Late payments may need rebooking or refund assistance.